Refund & Return Policy

Every CheerThread item is printed to order. That shapes what we can and cannot take back — please read this page before you buy, and email us if anything is unclear.

1. Damaged, misprinted or incorrect items — always covered

If your item arrives damaged, misprinted, or is not the item you ordered, we make it right at no cost to you.

Contact us within 30 days of delivery.
Email [email protected] with your order number and clear photos of the item and the printed area.
Once approved, choose a free reprint and reshipment or a full refund (item price and original shipping).
No return address is required for approved damaged or misprint claims. You do not need to ship the item back to us — please keep it or pass it on.

We aim to review every claim within 24 hours.

2. Wrong size — exchange available

Because items are made to order, we cannot offer a refund if you simply ordered the wrong size. We can, however, exchange it for a different size on these terms:

Request the exchange within 30 days of delivery.
The item must be unworn, unwashed and undamaged, with any tags still attached.
The exchange is for the same design in a different size only. Design changes are not possible.
You pay the return shipping to send the item back, plus a $5.99 flat rate to ship the replacement out. These costs are not refundable.
We email you a return address and an exchange reference number once your request is approved. Please do not send anything back before you have that address — unapproved returns cannot be processed.
The replacement enters production once your returned item is received and inspected, then follows the normal 2–5 business day production time.

To start an exchange, email [email protected] with your order number, the size you received and the size you want.

Please check the size chart on the product page before ordering — it lists measurements in both centimetres and inches, with instructions on how to measure.

3. Change of mind

We cannot accept returns or issue refunds for change of mind, because the item was printed specifically for you and cannot be resold. If you no longer want an order, you may be able to cancel it — see our Cancellation Policy.

4. Cancelling an order

Orders can be cancelled or edited free of charge within 12 hours of payment, before production starts. Full details are on our dedicated Cancellation Policy page.

5. Lost or undelivered parcels

If tracking has not updated for 10 business days, or the carrier marks a parcel delivered but it never arrived, contact us within 30 days of the expected delivery date. Approved cases are reprinted and reshipped at our cost, or fully refunded.

6. How refunds are issued

Approved refunds always go back to the original payment method — we cannot refund to a different card, account or as store credit. Refunds are issued within 1 business day of approval and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.

7. Items not eligible for refund or exchange

Items worn, washed, altered or damaged after delivery.
Requests made more than 30 days after delivery.
Change of mind, or dislike of a design that was shown accurately on the product page.
Colour differences caused by screen calibration; printed colours can vary slightly from what you see on your monitor.

8. Contact

Email [email protected] — Mon–Sat, 9AM–5PM EST, replies within 24 hours.

CheerThread is operated by Lâm Long Vũ, 32/4A Duong Nguyen Trung Truc, Xa Thach Kim, Huyen Loc Ha, Ha Tinh, Vietnam. This address is our business contact address; please do not send returns here — use the return address we provide with your approved exchange.

Last updated: 1 September 2026