Shipping Policy

Every CheerThread item is printed to order, so your timeline has two parts: production and delivery.

Where we ship

We currently ship to addresses in the United States only — all 50 states, Washington D.C., and U.S. territories served by our carriers. We do not ship internationally at this time. If a non-U.S. address is entered at checkout, the order cannot be completed.

We also cannot deliver to freight-forwarding addresses, and we are unable to ship to any destination restricted under applicable export or sanctions rules.

Where your order ships from

CheerThread does not print in-house. Your order is produced, packed and dispatched by our third-party print-on-demand fulfilment partners. Most items are produced and shipped from partner facilities inside the United States; a small number of items are produced at a partner facility outside the United States and then shipped to your U.S. address. The origin for your specific item is confirmed in your shipping notification.

Shipping rate

One flat rate per order, no matter how many items you buy.

United States: $5.99 flat rate per order

The exact amount is shown at checkout before you pay. All rates and prices are in US Dollars (USD). There are no import duties or customs charges on domestic U.S. deliveries.

Production time

Orders enter production after payment is confirmed and typically take 2–5 business days to print, press and pack.

Delivery time

After production, transit within the United States typically takes 3–7 business days.

Total estimated delivery time

United States: 5–12 business days from order to doorstep (2–5 business days production + 3–7 business days transit)

Business days are Monday to Friday, excluding public holidays. Orders with multiple items may be produced at different facilities and arrive in separate parcels at no extra cost.

Carriers and tracking

Domestic orders are delivered by national and regional carriers — typically USPS, UPS or FedEx. The carrier is chosen by the fulfilment facility based on the item, the destination and service availability, and is named in your tracking email.

Every order ships with a tracking number, emailed to you as soon as the parcel leaves the facility. Tracking can take 24–48 hours to show its first scan.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If an order is returned to the facility because the address was incorrect or incomplete, we will contact you and reship it once you confirm the correct address; a second $5.99 shipping charge applies. If you spot a mistake, email [email protected] within 12 hours of ordering and we will correct it free of charge if production has not started.

Delays

Peak seasons, weather and carrier backlogs can add a few days. If your order passes the estimated delivery window, contact us and we will open a trace with the carrier.

Lost or damaged in transit

If tracking has not updated for 10 business days, or your parcel arrives damaged, contact us within 30 days of the expected delivery date. Approved cases are reprinted and reshipped at our cost, or fully refunded — see our Refund & Return Policy.

Questions

Email [email protected] — Mon–Sat, 9AM–5PM EST, replies within 24 hours.

Last updated: 1 September 2026